iGaming listed. Simple. Sharp. Professional.
Tugi Tark (translated as 'Smart Support') is an innovative B2B software provider focused on revolutionizing customer service within the iGaming industry. Built by support professionals for support professionals, the customer service platform leverages advanced Artificial Intelligence (AI) and Large Language Models (LLMs) to transition support models from reactive and manual to proactive and automated. Utilizing a massive dataset of over 10 million historical iGaming support tickets, Tugi Tark's AI agents can resolve more than 80% of player queries autonomously and 24/7. This allows operators to scale their support operations globally without the need for massive human teams, while significantly improving response times and player satisfaction.
- AI agents: iGaming-native AI agents trained on +10M player tickets independently resolve +80% of tickets in 249 languages. Names and tone of voice are customizable on a brand and market level. - Customer service platform: One unified agent workplace for 1st and 2nd line support. Tickets appear in the support agent's ticket queue based on skill sets assigned on a brand level. In-app escalations within the agent workplace ensure no tickets are ever lost or forgotten, delivering a premium player support experience. -Multilingual Communication: Real-time AI translation in over 250 languages, eliminating the need for language-specific support teams and third-party translation tools. -Proactive Payment Support: Direct API integration with payment systems to instantly trigger a support chat when a player’s deposit fails, reducing churn. - Dashboards and Real-time monitoring: Get a complete view of support operations with comprehensive dashboards. Track essential support KPIs on a brand and market level, with real-time monitoring tracking support agent performance. Prove ROI with data-driven decision-making.